This is an exciting opportunity to energize your future at KEC. This role is responsible for leading the day-to-day activities of the member service department, managing office lobby hours, the call center, and to continuously improve member-facing service operations that exceed the expectations of KEC’s member-customers. This position also oversees all external communications, supports internal communications, and leads member outreach programs, sponsorships, and community service activities to promote member loyalty, a positive corporate image, and keep KEC’s membership informed. This position is a member of the management team and is responsible for the supervision and performance management of the Member Service Department personnel. The ideal candidate wil