The Director of Ticketing & Customer Care is a critical member of the Marketing and Communications team and drives policy, standards, and accountability for a world-class customer service operation, working to achieve the organization’s earned and contributed revenue goals, that aligns with the institution’s mission, goals, and guest experience vision. A commitment to the ongoing development of this team and its individual members is of the utmost importance, along with an ability to stay abreast of cutting-edge developments in technology and customer experience to ensure the operations are evolving.  The Director is responsible for maximizing the use of Tessitura across the organization and overseeing the team that provides direct application support, focusing on a CRM stra